November 17 2020
MW048 | 5 Steps to Digitise Your Customer Service Strategy
A digital revolution is transforming the world at an unprecedented speed. Digital technologies have changed the way businesses operate and how they interact with their customers.
COVID 19 has helped accelerate and encourage digital adoption and studies have already indicated that the majority of people expect to continue using digital to engage with services and brands in the future.
Our panellists look at 5 steps to help you digitise your customer service strategy and also provide excellent customer service.
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MW206: Performance Creative 3.0 - Using AI to Scale Influence, Not Just Assets.
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Mediaworks Roundtable: Reducing Demand & Rebuilding Trust in Social Housing
Explore insights from Mediaworks’ social housing roundtable on reducing avoidable demand, improving digital self-service and rebuilding resident trust.