September 28 2021
MW087 | Design Digital Experiences to Drive Repeat Sales Online
Consumers are set to spend over £200bn on Christmas this year; with online marketplaces still at the top of shopper’s confidence, key events in the run up to Christmas such as Black Friday, Cyber Monday, and January sales provide a huge opportunity to acquire new customers. However, the key to long term growth is to place a strategy to create loyal customers, drive Christmas sales and build long term brand advocacy.
In this masterclass our experts discuss 4 key areas to drive post-christmas repeat sales and increase customer lifetime value:
• Simplify the online purchase experience
• Deliver winning pre and post-sale digital customer service
• Drive customer loyalty through reviews and reputation
• Build a great brand to drive repeat purchases
Podcast above not working? Click to listen on Apple Podcasts and Spotify
You may also like …
June 17 2026
Why Residents Still Pick Up the Phone: The Self-Service Challenge Housing Needs to Solve
Discover why residents still pick up the phone and how digital self service helps housing providers cut avoidable demand, improve tenant satisfaction and ease pressure on contact centres.
June 10 2026
MW208 | The High Velocity Funnel: Converting Agentic Intent into Revenue
Discover how AI search and agentic intent are transforming user journeys, website experiences, and conversion performance. Learn practical strategies to reduce friction, improve UX, and turn higher intent visitors into revenue.