September 28 2021
MW087 | Design Digital Experiences to Drive Repeat Sales Online
Consumers are set to spend over £200bn on Christmas this year; with online marketplaces still at the top of shopper’s confidence, key events in the run up to Christmas such as Black Friday, Cyber Monday, and January sales provide a huge opportunity to acquire new customers. However, the key to long term growth is to place a strategy to create loyal customers, drive Christmas sales and build long term brand advocacy.
In this masterclass our experts discuss 4 key areas to drive post-christmas repeat sales and increase customer lifetime value:
• Simplify the online purchase experience
• Deliver winning pre and post-sale digital customer service
• Drive customer loyalty through reviews and reputation
• Build a great brand to drive repeat purchases
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